At Coolsmiles, We Hear You!
We believe that providing outstanding treatment results coupled with world class customer service has been the key to our success. In addition to taking advanced courses, working with outside consultants and providing our staff with customer service training, we make sure we listen to our patients.
You have shared that you would like more scheduling flexibility with an increased number of after school appointments for longer clinical appointments such as putting braces on and repairing broken appliances. We also understand that you have come to rely on email reminders and would like the option of text as well as phone reminders.
I’m proud to announce two changes, which will go into effect immediately, based on your feedback.
First, I’d like to introduce the newest member of our Coolsmiles team, Dr. Bahn Yah Moon. Dr. David and I have both worked with Dr. Moon in the past and feel very fortunate that she has elected to join our practice. She is an exceptional clinician and has a warm, caring personality, which makes her a perfect fit. With the addition of Dr. Moon, you will find additional availability of longer after school appointments. To read more about Dr. Moon, click here.
Second, I would like to introduce Coolsmiles 24/7, our new online patient center. This offers the convenience of 24/7 access to your account information as well as the ability to choose how you would prefer to be contacted by us.
Now you can:
– Turn on and off text, email or phone appointment reminders
– Check appointments online
– View your account balance and insurance payments
– View treatment images and x-rays
– And much more!
It is easy and quick to get started! To access your secure account online:
– Go to www.coolsmiles.com
– Click on Patient Login
• Sign up for your account and password
I hope these changes will make your busy life easier.
Thank you for the trust you have placed in us. We are very interested in your comments and feedback. Please use the “comment” box below. Rest assured, we are listening.